We are super excited to share that we have won the Feefo Gold Trusted Service award for 2019!
The Feefo Gold Trusted Service award is an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by our customers!
This is the first year we have used Feefo and the first time we’ve achieved the award, a real coup!
But I can hear you asking, what is Feefo?
Feefo is a reviews and customer insights technology company that helps us to collect real, purchase-verified reviews and insights. When someone orders from our website, Feefo will get in touch ten days afterwards asking them to rate their customer experience.
Feefo ensures that all the feedback you see on our website is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.
The Trusted Service award is a real badge of honour for us as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of our commitment to providing outstanding service to our customers.
We met the criteria of collecting at least 50 reviews between January 1st 2018 and December 31st 2018, with a Feefo service rating of between 4.5 and 5.0 stars. To date, our service rating is 4.9 out of 5.
Here are just a few of our favourite reviews!
‘As a returning international customer (since I fell in love with Ollie Owl :-)) I totally recommend this excellent shop run by wonderful people! With the most beautiful designs and great quality, Sarah Boddy’s lovely creations are indeed made and sent with love, to add an endearing touch of countryside to your home! A true gem!!’
‘They always deliver on time and their quality is spot on. I always look forward to a Sarah Boddy delivery.’